People and Strategy Skills for Salesforce Professionals
A year ago I had the opportunity to trek through northern Spain, as part of a ten-day journey on the historic pilgrimage route El Camino. There were so many learning moments for me on the journey, …
Continue Reading about Does your Project Need a Pivot? 4 Steps to Discern When to Turn Around →
Within the past few weeks, I was the recipient of a threat. I was asked to redact something I had said publicly, or risk getting flagged for a violation for an award I had received. Never mind that …
Continue Reading about 6 Steps for Leaders to Deal with Threats in Conflict →
A few weeks ago I looked up and saw water pouring in small stream through the light socket of our downstairs hallway. The roof leak of last year was back. And it was time for my husband and I to face …
Continue Reading about 4 Steps to Communicate with Confidence →
Dear Salesforce, Fiscal Year 2019 is coming to a close. It’s been a great year. You’ve proved to the world that you can Do Good and Do Well, and that leading with values, especially trust, is an …
Continue Reading about 7 Ways Salesforce must Innovate its Own Customer Experience →
It was the day after Dreamforce week, and I was riding the career high of speaking in the Admin Theater on Day 1, and presenting before thousands in my first keynote session on Day 3. That’s why, when …
It was Friday afternoon, and a group of us were huddled around lemonades - draped in exhaustion around a table. There had been so much goodness in the previous week at the Dreamforce conference - …
Continue Reading about Debriefing Dreamforce: How to Move Forward when your Head is Full →
