strategy and people skills for Salesforce professionals
Have you been heads down in your role, and want to be more strategic and effective in your work? Learn tactical communication skills to influence peers, manage teams and flex your unique voice. Gain practice asking the right questions and build confidence thinking strategically across departments.
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Within the past few weeks, I was the recipient of a threat. I was asked to redact something I had said publicly, or risk getting flagged for a violation for an award I had received. Never mind that this person had no authority to flag such a …
Continue Reading about 6 Steps for Leaders to Deal with Threats in Conflict →
A few weeks ago I looked up and saw water pouring in small stream through the light socket of our downstairs hallway. The roof leak of last year was back. And it was time for my husband and I to face the reckoning of the expense and hassle of a new …
Continue Reading about 4 Steps to Communicate with Confidence →
Dear Salesforce, Fiscal Year 2019 is coming to a close. It’s been a great year. You’ve proved to the world that you can Do Good and Do Well, and that leading with values, especially trust, is an investment that pays returns. We knew you could do …
Continue Reading about 7 Ways Salesforce must Innovate its Own Customer Experience →
